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At Ultra Beauty Shop, customer satisfaction is our top priority. If you are not completely happy with your purchase, we’re here to help.

1. Returns & Refund Eligibility

We accept returns on eligible items within 30 days of delivery.

To qualify for a return or refund:

• Items must be unused, unopened, and in original packaging.

• Proof of purchase (order number or confirmation email) is required.

Non-returnable items include:

• Opened or used skincare products

• Items purchased on final sale

• Gift cards

Because skincare is a personal-use product, we cannot accept returns of items that have been opened for hygiene and safety reasons.

2. Damaged or Defective Products

If your item arrives damaged, leaking, or defective, contact us within 48 hours of delivery.

Please provide:

• Your order number

• Photos of the damaged product and packaging

We will replace the item free of charge or issue a store credit.

3. Return Process

If your order qualifies for a return:

1. Contact us at [your email address] to request a return authorization.

2. We will provide you with the return address and instructions.

3. Once we receive and inspect the item, we will notify you of the refund status.

Return shipping costs are the responsibility of the customer, unless the item was defective or incorrect.

4. Refund Timeframe

Approved refunds are processed within 5–10 business days after we receive your return.
Refunds are issued to the original payment method.

Please note:

• Your bank or credit card provider may require additional time to post the refund.

5. Exchanges

We offer exchanges only for damaged, defective, or incorrect items.
For other item replacements, please request a return and place a new order.

6. Late or Missing Refunds

If you haven’t received your refund yet:

1. Check your bank or credit card account again

2. Contact your payment provider

3. If the issue continues, contact us at [your email address]

We’ll be happy to help.

7. Contact Us

If you have any questions about returns or refunds, please contact:

Ultra Beauty Shop
Email: info@ultrabeautyshop.com
Website: www.ultrabeautyshop.com